Telling ain't training. It's been said before many times. Yet, many courses still take the approach of 'just tell them what they need to know'.Well, Cathy Moore brings up a good point when she says "It’s easiest to just tell them what to do, but what we need to do is to teach them how to think."
Adult learners want to know that the time they invest in training will be immediately valuable to their job. Part of accomplishing that is to present scenarios that do not portray solid black-or-white instances. Let there be some ambiguity, because that's what real life is, right?
Remember, the goal of training is to change behavior. So give learners a chance to make decisions and then show the results of those decisions. Not all of them will be the correct ones, but by understanding why it was incorrect and how to improve upon it will be more effective than just clicking through multiple choice quizzes.
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